filters
state:
Show
city:
Show
product:
Show
I called around for pricing, and they came in a little cheaper than PODS. I decided to go with 1800PackRat. Firstly, they called me as they were about to drop the unit and said I needed to be there to sign papers or they wouldn't drop it. I had to leave work and rush...
Read more
1.0
#1115952
Reply to reviews
They hit you with hidden fees. The do not give you the total amount you will be charged. I felt like they will hold your items hostage. I was told I what the my fees were until I needed to schedule a move to my new location that is when the additional 174 was assessed....
Read more
#1106762
Reply to reviews
If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE! Customer service is terrible, their website is terrible nothing can be deciphered, they over charged me numerous times. They charge for every little...
Read more
4.0
#1101136
Reply to reviews

1800 Pack Rat - Late, lazy, late again, lazy some more

1800 Pack Rat
#1063141
1.0
Details
32 hrs late for packing. Packing and inventory were worthless. Didn't show up for the load. Still trying to get them to pick up shipment
Comment
Show
Customer service
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money

1800 Pack Rat - Extra fees

1800 Pack Rat
#1062874
Bait and switch. The price the sales person quotes is made up. You'll be charged extra fees for the time of day you need service.
Comment
Show

1800 Pack Rat Customer Care Review

1800 Pack Rat
#1015818
1.0
Details
Terrible customer service .... local pompano beach fl Office never returned call... 800 supervisor was not helpful ..... use PODS Very frustrated ... Planning to write CEO Bob Poirier 11640 N park drive suite 200 Wake Forest NC 27587
Comment
Show
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty

1800 Pack Rat Storage Unit Review

1800 Pack Rat
#957384
Had my things stored in Colorado and they go into it and stole many things. They said they go through a lot of employess and that does happen. I did get some $ from them but as I unpack I realize so much more was taken...
Comment
Show
After discussing in grave detail my drop off location with the sales rep and looking at google maps together to discuss, the morning of my move I was told the box could not be delivered to my location. There is no excuse for this. I had to have it delivered to another...
Read more
I liked
  • Price
I didn't like
  • Issues caused increased cost to customer
  • Sales obviously are not trained
#1020214
Reply to reviews
In February 2016, I was moving out of my apartment. I called 1-800 PackRat, because they had a storage facility close to the apartment and their rates and availability beat PODS.com. Upon making the online reservation, I received a call from a customer service agent,...
Read more
#942159
Reply to reviews
I paid for my unit thru the first of November, $251.00.....and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it....then had to pay another $70.00 for you to pic it up empty on October 13, 2016. I will receive no refund on my...
Read more
2.6
I didn't like
  • Idiotic responses
  • Customer service was poor and liars
  • Company
#935843
Reply to reviews
I had movers come early on 8/25 a Thursday morning to load my H.H. goods into the pods of 1800 Pack Rat. So I scheduled 1800 Pack to drop off their pods Wednesday evening, they were almost 1 hour late, but no big deal. The movers came early Thursday morning as...
Read more
#929310
Reply to reviews
What a ripoff - you should try PODs - I never should have changed to pack rat. They messed up both move request, charged me $107 to move the unit 8' - charged $110 for pick up and I missed my pick up date by 5 days and they said no credit or prorate. I have 2 friends...
Read more
1.4
#900912
Reply to reviews
Terrible customer service. The manager of the billing department was extremely rude. I'm surprised he still has a job. He was nasty my entire phone conversation and was the complete opposite of professional. I will never use this company because of this guy. On a...
Read more
1.1
Bound Brook, New Jersey
#895107
Reply to reviews

Contact 1800 Pack Rat

Mailing Address:
1-800-PACK-RAT, LLC
6400 Goldsboro Rd Suite 300 Bethesda, MD 20817 11640 North Park Dr. Suite 200 Wake Forest, NC 27587
Bethesda, MD 20817
Phone:
(800) 722-5728
More
HORRIBLE! Stay away from this scam company! They will deliver your container late, so you'll lose a full day. They will want to charge you $50 for every sneeze. Need to schedule delivery or pick up on certain time? Pay extra $50. Need to re-schedule 24 hours in...
Read more
#881876
Reply to reviews