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WHEN IT COMES TO TAKING CARE OF THE CUSTOMER AND SERVICE. THIS COMPANY FAILS. SUPPOSED TO PICK UP MY CONTAINER AFTER I TOOK EVERYTHING OUT AT MT APPARTMENT. DRIVER CALLS COMING GETS THER HAS MY DAUGHTERS CAR BLOCKING IT IN ON PERPOSE BUT ELECTS NOT TO LET US MOVE IT...
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#1135100
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Initially we were really happy with your service but when the driver came to pick up the container from our house showed up without contacting me and took the container when we still had about 7-10 boxes that needed to go into the container. He said that he tried to...
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#1128577
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1800 Pack Rat - Worst experience of my life

they make up their own pricings and did not want to redeliver my items. everytime I spoke with a rep they quoted me a differnt amout and charge mt card a diffent amount.
1.3
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1126990
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Book the deal and that's it.....after that be advised you will wait at least 45 minutes for an associate to assist you. I tried to book the delivery of my pod 2 weeks in advance and was told that since they do work for Spirit Halloween, they have a 2 week window where...
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#1123387
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This company is a Lying bunch of creeps - They do not disclose the charges till they take possession of your property. DO NOT RENT with 1800PACKRAT they will hold your property hostage and drain your card with completely undisclosed costs. I absolutely recommend you...
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1.3
Arnold, California
I didn't like
  • Issues caused increased cost to customer
  • Sales obviously are not trained
  • Idiotic responses
#1123039
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I called around for pricing, and they came in a little cheaper than PODS. I decided to go with 1800PackRat. Firstly, they called me as they were about to drop the unit and said I needed to be there to sign papers or they wouldn't drop it. I had to leave work and rush...
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1.0
#1115952
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They hit you with hidden fees. The do not give you the total amount you will be charged. I felt like they will hold your items hostage. I was told I what the my fees were until I needed to schedule a move to my new location that is when the additional 174 was assessed....
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#1106762
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If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE! Customer service is terrible, their website is terrible nothing can be deciphered, they over charged me numerous times. They charge for every little...
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4.0
#1101136
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1800 Pack Rat - Late, lazy, late again, lazy some more

32 hrs late for packing. Packing and inventory were worthless. Didn't show up for the load. Still trying to get them to pick up shipment
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
#1063141
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1800 Pack Rat - Extra fees

Bait and switch. The price the sales person quotes is made up. You'll be charged extra fees for the time of day you need service.
#1062874
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