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worst experience ever with movers. i called just to check on pods and they never moved from my town. they were to be in nc by july 1st. their excuse was we had them in limbo. they now will have our stuff after paying for expediting for 14 days and we are living on...
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1.0
I didn't like
  • Customer service was poor and liars
#874522
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Worse people to deal with. They are a complete rip off. I would not use these people. They are liars on the phone and the service is very bad. They lie to you about the complete bill on the phone and trick you with additional charges. I would not use these people....
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1.0
I didn't like
  • Customer service was poor and liars
#858745
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My call to find out about their services ended up in an order. I told the rep that I would prefer to talk to my husband first before agreeing to the order. She said I would have no problem cancelling it if he was unhappy. After I got off the phone and began...
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Anonymous
Anonymous

Dear Consumer - we apologize if you felt uncomfortable at any time during your call; that is never our intention. We assure you the order was canceled if requested. Thank you ...

#837790
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Short Review on August 29, 2016

1800 Pack Rat
#908928
1.0
Details
Absolutely awful! From payment scams, to pick up scams! "Joe" who answers calls, deals with the money aspect, is the most unprofessional, hotheaded, disrespectful punk Ive ever encountered. I will never again use packrat services again!!
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1800 Pack Rat Moving Service Review

1800 Pack Rat
#696120
3.5
Details
I would never use this company again. They tell you, that if you call 48hrs in advance, they will deliver you pods. I called four days out from moving in our new house. The best they can do, is a week after we move in our house. We have a child with a disability and will be paying to stay in a hotel. I called there corporate number and the best they can do, is three days after we need them.
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1800 Pack Rat Moving Service Review

1800 Pack Rat
#692095
This COMPANY really Sucks.... There containers look like there 100 YEARS OLD and RUSTED/OUT doors STICK ... Stay Away from this bunch of PACKRATS!!!!!
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Storage Review

1800 Pack Rat
#628033
1.0
Details
I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved out of state and I got behind they would not work with me. I spoke to two managers and the second manager was beyond rude!
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They claim customer service is their main goal. Well let me tell you, the only one that gave any at all was the one that set it all up. After that everything was down hill. The guy that picked up the pod evidently didn't know how to put the partition in because our...
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#741258
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Never got service with Pack Rat and after today definitely wont. I was in a gas station today and observed a male customer be rude and use foul language with the 2 female cashiers who assisted him as it was busy. He spoke to both of them with disrespect as they were...
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#689882
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I used 1800PACKRAT to move from Ohio to Minnesota in June. The delivery of the packrat was on time as was the origin pickup but after that everything went wrong. The container was delivered and as soon as it was opened it was obvious that something bad had occured as...
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Anonymous
Anonymous

What happened? Did Kent wind up helping you? Did you call them back?

Anonymous
Anonymous

Same problems here and they will not call back that is for sure

1.0
Saint Peter, Minnesota
#680905
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By and far the worst company I've dealt with. Tried for the last week to arrange pickup. When my wife calls they say the contract is under my name. When I call, they say it's under her name. They won't pick it up. Say it's not company policy. Yet there was no problem...
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1.0
#680602
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HORRIBLE COMPANY! Do not deliver the containers. They just do not show up! No call or any communication even though we had confirmed dates and credit card on file. The main office is of no help as they could not reach the local Bolingbrook Il. office by phone or email...
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1.0
#675929
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1-800-Pack-Rat was a very bad experience for me. I had two large pods delivered from them to help in our move across town. We packed the pods up and had a day scheduled for pick up. Unfortunately, on that day, there was some kind of oversight and they only picked...
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2.3
#672447
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Was promised a container on a certain day. They didnt show. Called. They stated tomorrow morning. This is already a problem but what can I do. Next day....no container. Call again. Sorry...it'll be later. Cancelled container. Will reverse the charges on my credit card....
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2.5
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#647704
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