Not resolved

After discussing in grave detail my drop off location with the sales rep and looking at google maps together to discuss, the morning of my move I was told the box could not be delivered to my location. There is no excuse for this.

I had to have it delivered to another location and then pay movers twice to move my things. The process is obviously flawed and your customer service leaves quite a lot to be desired.

Other companies that provide the exact same service do so with far more planning, consistency and customer service. Consider the ball dropped hard on this one.

Product or Service Mentioned: 1800 Pack Rat Moving Service.

Reason of review: Problem with delivery.

Monetary Loss: $400.

Preferred solution: Price reduction.

I liked: Price.

I didn't like: Customer service was poor, Sales obviously are not trained, Could not deliver on contract, Issues caused increased cost to customer.

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