I had ordered a pod 2 months ago, due to my 21 yo son passing away. He had his own apartment & we needed to get his belongings out.
I was waiting to get a call saying they were dropping it off, I never did. I was told I had to sign papers, i never did. When the pod arrived at my home, the driver was sweet & courteous & handed me a folde- I didn't look at it immediately because of grief of losing my son & having to go through his things. I extend the rental a month- They overcharge me, I call & complain.
The woman that helped me was amazing!! Fast forward 2 weeks, end up in the hospital having my 11th back surgery- (10.5 hrs worth mind you.)- 4 days later while still in the hospital, I go into cardiac arrest & die... YES MY HEART STOPPED, I FLATLINED. By the grace of God & the dr's immediate response I was brought back.
4 days after that, I have a pacemaker implanted emergently. And I'm not old either, I was diagnosed with a 3rd degree, 100% blockage of both bottom chambers of my heart. A rep named Rick or Rich calls about the pickup, both my daughter & I explain the situation and ask him what it would cost to extend it a week because we still had a few big pieces we needed to get out. But due to the unforeseen circumstances, we couldn't get it out because I was in an intensive care unit recovering & wondering WTF happened to me.
Rick or Rich states- verbatim "No worries ma'am, I will extend it at NO CHARGE, DON'T WORRY!!". I couldn't thank him enough for his kindness & understanding. And told him whn you put good out in this world, it comes back to you tenfold. Imagine my utter shock when I see 3 days after our conversation, I have a charge for almost double what I paid initially.
I contacted my back, had charge reversed & closed my card. Rich/Rick did not want to discuss or rectify the situation. And upon looking at my packrat folder I see a contract signed by a Manny or Manuel something that I have no idea who he is. It's not my name or signature.
I will fight viligaintly to make this man/rep stick to what he told us. That there would be ZERO CHARGES!!