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I ordered a container over a month ago, and when the scheduled delivery date of 6/29/18 arrived, no container. I made phone calls and aside from complaining about their ineptness, I asked when my container, which they didn’t hesitate to charge my credit card $500, would be delivered.

I was told that I would get the container the next day, 6/30/18.

When it did not arrive by noon, again I called. I was told my scheduled delivery was between 2:30 pm and 6:00 pm. At 5:45 pm, still no container. Oh, and they were to call me one hour before delivery.

No such call. Again, I called and this time they told me deliveries could me made as late as 11:00 pm. Well, it is 12:40 am, and still no container.

They have my $500, but I have no container. Twice, they failed to deliver a SCHEDULED delivery, and nothing was delivered.

This company, these inept people of Pack Rat should not be your first choice for moving, and they are certainly not trustworthy or reliable.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

I didn't like: Poor customer service.

Company wrote 0 private or public responses to the review from Jul 01.
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