1800 Pack Rat Reviews

At first, our experience was great. We had a pod delivered, filled it and had it put in storage until we make the move to our new house.

We decided to get a second one. This time, the experience was horrible. Once again, we specifically stated we needed the pod as far over in our driveway to our neighbors house and near the doors near the grass by the fence. The female driver that came out to Marrero, LA around 1:30pm not only ignored these instructions, but when I pointed this out, she was rude as *** and refused to adjust the pod at all.

My husband met with the manager to show on the security cameras the issue and essentially they didn't care. The driver who delivered was bragging about getting off early to go somewhere. No wonder she dropped it in the MIDDLE of our driveway so we can't even park in it - as I stated we needed to be able to do. Go with another company.

This one is clearly garbage with incompetent people working here who can't follow directions. They want to charge you for a service, but do not fulfill it - yet the original driver who delivered had absolutely no issues the first time.

The lady who came today only cared about dropping it INCORRECTLY and leaving. Save yourself the headache.

Update: A manager has contacted me and a container was found. I was also just told the pickup would be today as well so on the same original timeframe.

I verified with him there would not be any additional hidden charges and the full amount I payed is all I will pay. It seems they are making it right. I will update and re review once the full move is completed.

reserved a 16 foot container in march for a long distance move that was scheduled for today. I have to be out of my current apartment in 3 days which is why its scheduled for today.

I called and confirmed 10 days ago my pickup and drop off and make the just about 3500 dollar payment. I called this morning to get a estimate time. They tell me someone will call an hour before. I call again after 12 due to no call.

The rep then tells me I wont be receiving a call because there are no containers! When were they going to let me know! Ive already paid 3500 and bought things I would not have if I new they would not be able to be shipped. How can you wait until the day of my preplanned move to tell me you dont have the container.

And they didnt even call me, I had to call them twice today to find out!

Now I have to leave my items cause I cant sell them in 3 days and I cant afford another mover because I already paid pack rat and a refund takes longer than 3 days. I need this full amount refunded and to be compensated for items I would not have purchased had I known that pack rat would not be holding up there part of the deal.

We chose pack rats to move our stuff from California to Tennessee. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies.

They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff.

We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to another. We had 3 units and they said they had already loaded the lightest one on their truck so they won't leave that one and we would have to figure it out with the other 2. We of course had no way of knowing how much every box and everything weighs so we took pretty much everything out of both, got rid of any bigger heavier items like our fridge and freezer which was half of the reason we wanted to have our stuff moved, so we could like keep our stuff, and mixed them evenly between the 2. At this point, it was just a few days before escrow closed on our house since we obviously had them picked up right before we moved so we'd you know, have beds to sleep in as long as possible.

I had to spend hours, literally, on the phone to get them to pick them up again before escrow closed on my house. After they finally picked them up, they were supposed to take them straight to their Nashville location and I was to call them with an address as soon as we got to Tennessee to schedule them to be delivered. They said it would take 3-5 or so business days for them to be delivered after scheduled.

We got to TN and I called them with an address and they said that they hadn't even shipped the units to TN and it would take about 5 weeks before they could schedule for them to be shipped here and delivered. After spending about 5 literal hours on the phone on hold and being transferred around, I finally talked to someone who said they could have them delivered in 14 business days, so about 3 weeks.

We were in a completely empty house with nothing at all for 3 weeks with 4 children under the age of 5. We had to spend thousands of dollars buying things to get by when we already spent $12,000 for them to send our stuff.

Fast forward to the actual delivery, when they arrived, they gave us a new set of keys, saying in California for some unknown reason they had to cut off one of the locks and get into one of our supposedly private units and they couldn't tell us why they were in our stuff. Then, even though they claim they keep the units flat when loading and unloading, and we tightly tied everything down, they had shaked them up so much that most of the tie down straps were broken or came off and most of our stuff was broken. After spending over $12,000, a huge chunk of our stuff went in the trash.

Finally, the price we had originally agreed on was $9,000 for 3 units.

After all was said and done and they added extra fees and this and that, we ended up paying about $12,500 total for the privilege of having all of our broken stuff nearly a month after arriving at our destination.

We could have bought everything we own all over again for the cost and it would have been much less hassle and we wouldn'thave had to sleep on the floor for a month. I would definitely never recommend Pack Rats.

DO NOT USE THIS COMPANY!! Pay the extra money for another company and save yourself the headache.

As I am writing this review I have been on hold for over an hour. They are trying to charge me an extrs $206.00 of which they did not speak of in the beginning. My troubles started last week when they rescheduled my pick up and pushed it back 5 days which means my delivery was pushed back 5 days. When they called to tell me the CSR told me that my final price at pickup would be $1675.00 and I would have a $0 balance.

Now after they pick up the container they want to charge me more. This company is not worth the headache.

Please do yourself and family a favor and go with PODS or UHaul. anybody but these people.

and I