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They repeatedly called me, and then when I didn't reply, they foudn my abuser (sister's) number and CALLED HER! She came to ask why she was getting calls and I had to lie to her (I'm moving out to escape an abusive situation) THEY ALERTED MY ABUSER TO MY MOVING OUT. I...
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#1303140
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I ordered a container over a month ago, and when the scheduled delivery date of 6/29/18 arrived, no container. I made phone calls and aside from complaining about their ineptness, I asked when my container, which they didn’t hesitate to charge my credit card $500,...
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1.0
I didn't like
  • Poor customer service
#1292931
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I had ordered a pod 2 months ago, due to my 21 yo son passing away. He had his own apartment & we needed to get his belongings out. I was waiting to get a call saying they were dropping it off, I never did. I was told I had to sign papers, i never did. When the pod...
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Anonymous
Anonymous

Sorry for the loss of your son and your bad heart.But please don't encompass all the drivers as "Horrible, lying, thieves. "And I'm sure the driver had nothing to do with the ...

1.0
#1276245
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I did not rent one but viewed this driver going at least 59 down my residential street with his huge truck. Waved to get him to slow down but I guess he wouldn’t until he killed someone. This was in Cary NC on March 1st on Helmsdale Drive at 3:15 pm. Tried to call...
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Anonymous
spike

Mistyped. Meant to say the was driving at least 45, not 59 down my street. Sorry for the typo. Still ticked off as this is a residential area. Nobody should be going that fast...

1.0
#1200612
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Get a call 2 days before my container was to be delivered to be told it will be 6 days late! All they will compensate me is 600.00 dollars on a 4800 dollar move. What a joke, they don't care about the customer one bit. They put my life in limbo for 6 more days and...
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1.0
I didn't like
  • Refund policy
#1188947
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I have never dealt with such unprofessional liars in my life. Because I asked a question about protocol, they turned it into an excuse as to WHY my pod was never shipped. My belongings should have gotten to Texas at least 2 weeks before me. They picked up my pod in...
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1.1
I liked
  • Truck driver was nice
  • Pack rats in texas
  • Seem to understand customer service
I didn't like
  • Idiotic responses
  • Are disrespectful and sarcastic
  • Those in charge
#1185619
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1800 Pack Rat - Bunk rat

Just do not use them.
#1176584
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1800 Pack Rat - Packrat poor service
1800 Pack Rat - Packrat poor service
1800 Pack Rat - Packrat poor service
December 30th 2017 the container was placed incorrectly on the truck, the driver had an issue because I stated that the container was not placed incorrectly. He was not courteous he ran over my parking sign he even wanted to take the container back to the warehouse to...
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1.0
#1163741
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Paid for unit automatically as required by their terms. I emptied unit 3days into newest billing cycle they refused to give any prorated refund. Asked that they wave the pickup fee they refused that as well. Unreasonable and greedy firm.... never use them again. Used...
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1.3
Kenedy, Texas
I didn't like
  • Refund policy
#1159547
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Contact 1800 Pack Rat

Mailing Address:
1-800-PACK-RAT, LLC
6400 Goldsboro Rd Suite 300 Bethesda, MD 20817 11640 North Park Dr. Suite 200 Wake Forest, NC 27587
Bethesda, MD 20817
Phone:
(800) 722-5728
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They can't deliver my POD more then 300 miles from the storage facility, and my drop off is less than 300 miles, but not serviced. The only option I am given is to contract with a long distance moving company to unload the POD and transfer my goods, but of course no...
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#1155788
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