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WHEN IT COMES TO TAKING CARE OF THE CUSTOMER AND SERVICE. THIS COMPANY FAILS. SUPPOSED TO PICK UP MY CONTAINER AFTER I TOOK EVERYTHING OUT AT MT APPARTMENT. DRIVER CALLS COMING GETS THER HAS MY DAUGHTERS CAR BLOCKING IT IN ON PERPOSE BUT ELECTS NOT TO LET US MOVE IT...
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#1135100
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Initially we were really happy with your service but when the driver came to pick up the container from our house showed up without contacting me and took the container when we still had about 7-10 boxes that needed to go into the container. He said that he tried to...
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#1128577
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Book the deal and that's it.....after that be advised you will wait at least 45 minutes for an associate to assist you. I tried to book the delivery of my pod 2 weeks in advance and was told that since they do work for Spirit Halloween, they have a 2 week window where...
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#1123387
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1800 Pack Rat - Worst experience of my life

1800 Pack Rat
#1126990
1.3
Details
they make up their own pricings and did not want to redeliver my items. everytime I spoke with a rep they quoted me a differnt amout and charge mt card a diffent amount.
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1800 Pack Rat - Late, lazy, late again, lazy some more

1800 Pack Rat
#1063141
1.0
Details
32 hrs late for packing. Packing and inventory were worthless. Didn't show up for the load. Still trying to get them to pick up shipment
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1800 Pack Rat - Extra fees

1800 Pack Rat
#1062874
Bait and switch. The price the sales person quotes is made up. You'll be charged extra fees for the time of day you need service.
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1800 Pack Rat Customer Care Review

1800 Pack Rat
#1015818
1.0
Details
Terrible customer service .... local pompano beach fl Office never returned call... 800 supervisor was not helpful ..... use PODS Very frustrated ... Planning to write CEO Bob Poirier 11640 N park drive suite 200 Wake Forest NC 27587
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
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This company is a Lying bunch of creeps - They do not disclose the charges till they take possession of your property. DO NOT RENT with 1800PACKRAT they will hold your property hostage and drain your card with completely undisclosed costs. I absolutely recommend you...
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1.3
Arnold, California
I didn't like
  • Sales obviously are not trained
  • Issues caused increased cost to customer
  • Idiotic responses
#1123039
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I called around for pricing, and they came in a little cheaper than PODS. I decided to go with 1800PackRat. Firstly, they called me as they were about to drop the unit and said I needed to be there to sign papers or they wouldn't drop it. I had to leave work and rush...
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1.0
#1115952
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They hit you with hidden fees. The do not give you the total amount you will be charged. I felt like they will hold your items hostage. I was told I what the my fees were until I needed to schedule a move to my new location that is when the additional 174 was assessed....
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#1106762
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If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE! Customer service is terrible, their website is terrible nothing can be deciphered, they over charged me numerous times. They charge for every little...
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4.0
#1101136
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After discussing in grave detail my drop off location with the sales rep and looking at google maps together to discuss, the morning of my move I was told the box could not be delivered to my location. There is no excuse for this. I had to have it delivered to another...
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I liked
  • Price
I didn't like
  • Could not deliver on contract
  • Sales obviously are not trained
  • Issues caused increased cost to customer
#1020214
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In February 2016, I was moving out of my apartment. I called 1-800 PackRat, because they had a storage facility close to the apartment and their rates and availability beat PODS.com. Upon making the online reservation, I received a call from a customer service agent,...
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#942159
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Contact 1800 Pack Rat

Mailing Address:
1-800-PACK-RAT, LLC
6400 Goldsboro Rd Suite 300 Bethesda, MD 20817 11640 North Park Dr. Suite 200 Wake Forest, NC 27587
Bethesda, MD 20817
Phone:
(800) 722-5728
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I paid for my unit thru the first of November, $251.00.....and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it....then had to pay another $70.00 for you to pic it up empty on October 13, 2016. I will receive no refund on my...
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2.6
I liked
  • Truck driver was nice
I didn't like
  • Idiotic responses
  • Company
  • Customer service was poor and liars
#935843
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