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By far the worst company I have ever dealt with!!! First, make sure you give them 6 weeks notice to have your furniture dropped off. Unless you are within 5 miles of their warehouse, they require 4 weeks at a minimum. Then, the pod sits in your driveway for another 4...
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Company wrote 0 private or public responses to the review from Nov 28.
1.2
I didn't like
  • Refund policy
#1409582
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1800 Pack Rat - Damaged container poor customer service
1800 Pack Rat - Damaged container poor customer service
1800 Pack Rat - Damaged container poor customer service
1800 Pack Rat - Damaged container poor customer service
1800 Pack Rat - Damaged container poor customer service
Oh man, don’t use these guys if you care about your stuff. Storing your stuff outside under a tarp would be better. Real estate agent recommended instead of pods...big, big mistake. Container arrived damaged and definitively not weather tight. Called right away and...
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Company wrote 0 public responses to the review from Nov 19.
1.5
#1403717
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When we first spoke to an agent 13 months ago we were told to "pack the two 16 foot unit from the floor to the ceiling." Recently we sold our home after this timeframe and only then were we told by another agent they would have picked up and stored the two unit at...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
I didn't like
  • Conflicting rule from sales agents which costs us more money
#1403706
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They repeatedly called me, and then when I didn't reply, they foudn my abuser (sister's) number and CALLED HER! She came to ask why she was getting calls and I had to lie to her (I'm moving out to escape an abusive situation) THEY ALERTED MY ABUSER TO MY MOVING OUT. I...
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Company wrote 0 private or public responses to the review from Jul 13.
#1303140
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I ordered a container over a month ago, and when the scheduled delivery date of 6/29/18 arrived, no container. I made phone calls and aside from complaining about their ineptness, I asked when my container, which they didn’t hesitate to charge my credit card $500,...
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Company wrote 0 private or public responses to the review from Jul 01.
1.0
I didn't like
  • Poor customer service
#1292931
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I had ordered a pod 2 months ago, due to my 21 yo son passing away. He had his own apartment & we needed to get his belongings out. I was waiting to get a call saying they were dropping it off, I never did. I was told I had to sign papers, i never did. When the pod...
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Company wrote 0 private or public responses to the review from Jun 09.
Anonymous
Anonymous

Sorry for the loss of your son and your bad heart.But please don't encompass all the drivers as "Horrible, lying, thieves. "And I'm sure the driver had nothing to do with the ...

1.0
#1276245
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I did not rent one but viewed this driver going at least 59 down my residential street with his huge truck. Waved to get him to slow down but I guess he wouldn’t until he killed someone. This was in Cary NC on March 1st on Helmsdale Drive at 3:15 pm. Tried to call...
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Company wrote 0 public responses to the review from Mar 01.
Anonymous
spike

Mistyped. Meant to say the was driving at least 45, not 59 down my street. Sorry for the typo. Still ticked off as this is a residential area. Nobody should be going that fast...

1.0
#1200612
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Get a call 2 days before my container was to be delivered to be told it will be 6 days late! All they will compensate me is 600.00 dollars on a 4800 dollar move. What a joke, they don't care about the customer one bit. They put my life in limbo for 6 more days and...
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Company wrote 0 public responses to the review from Feb 13.
1.0
I didn't like
  • Refund policy
#1188947
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I have never dealt with such unprofessional liars in my life. Because I asked a question about protocol, they turned it into an excuse as to WHY my pod was never shipped. My belongings should have gotten to Texas at least 2 weeks before me. They picked up my pod in...
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Company wrote 0 private or public responses to the review from Feb 08.
1.1
I liked
  • Truck driver was nice
  • Pack rats in texas
  • Seem to understand customer service
I didn't like
  • Are disrespectful and sarcastic
  • Idiotic responses
  • Those in charge
#1185619
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Contact 1800 Pack Rat

Mailing Address:
1-800-PACK-RAT, LLC
6400 Goldsboro Rd Suite 300 Bethesda, MD 20817 11640 North Park Dr. Suite 200 Wake Forest, NC 27587
Bethesda, MD 20817
Phone:
(800) 722-5728
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1800 Pack Rat - Bunk rat

Just do not use them.
Company wrote 0 public responses to the review from Jan 26.
#1176584
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