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After discussing in grave detail my drop off location with the sales rep and looking at google maps together to discuss, the morning of my move I was told the box could not be delivered to my location. There is no excuse for this. I had to have it delivered to another...
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I liked
  • Price
I didn't like
  • Could not deliver on contract
  • Sales obviously are not trained
  • Issues caused increased cost to customer
#1020214
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1800 Pack Rat Customer Care Review

Terrible customer service .... local pompano beach fl Office never returned call... 800 supervisor was not helpful ..... use PODS Very frustrated ... Planning to write CEO Bob Poirier 11640 N park drive suite 200 Wake Forest NC 27587
1.0
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Reliability
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#1015818
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1800 Pack Rat Storage Unit Review

Had my things stored in Colorado and they go into it and stole many things. They said they go through a lot of employess and that does happen. I did get some $ from them but as I unpack I realize so much more was taken...
#957384
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In February 2016, I was moving out of my apartment. I called 1-800 PackRat, because they had a storage facility close to the apartment and their rates and availability beat PODS.com. Upon making the online reservation, I received a call from a customer service agent,...
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#942159
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I paid for my unit thru the first of November, $251.00.....and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it....then had to pay another $70.00 for you to pic it up empty on October 13, 2016. I will receive no refund on my...
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2.6
I liked
  • Truck driver was nice
I didn't like
  • Idiotic responses
  • Company
  • Customer service was poor and liars
#935843
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I had movers come early on 8/25 a Thursday morning to load my H.H. goods into the pods of 1800 Pack Rat. So I scheduled 1800 Pack to drop off their pods Wednesday evening, they were almost 1 hour late, but no big deal. The movers came early Thursday morning as...
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#929310
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Short Review on August 29, 2016

Absolutely awful! From payment scams, to pick up scams! "Joe" who answers calls, deals with the money aspect, is the most unprofessional, hotheaded, disrespectful punk Ive ever encountered. I will never again use packrat services again!!
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Garibaldi, Oregon
#908928
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What a ripoff - you should try PODs - I never should have changed to pack rat. They messed up both move request, charged me $107 to move the unit 8' - charged $110 for pick up and I missed my pick up date by 5 days and they said no credit or prorate. I have 2 friends...
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1.4
#900912
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Terrible customer service. The manager of the billing department was extremely rude. I'm surprised he still has a job. He was nasty my entire phone conversation and was the complete opposite of professional. I will never use this company because of this guy. On a...
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1.1
Bound Brook, New Jersey
#895107
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HORRIBLE! Stay away from this scam company! They will deliver your container late, so you'll lose a full day. They will want to charge you $50 for every sneeze. Need to schedule delivery or pick up on certain time? Pay extra $50. Need to re-schedule 24 hours in...
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#881876
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