By and far the worst company I've dealt with. Tried for the last week to arrange pickup. When my wife calls they say the contract is under my name. When I call, they say it's under her name. They won't pick it up. Say it's not company policy. Yet there was no problem...Read more
I didn't like
- Idiotic responses
HORRIBLE COMPANY! Do not deliver the containers. They just do not show up! No call or any communication even though we had confirmed dates and credit card on file. The main office is of no help as they could not reach the local Bolingbrook Il. office by phone or email...Read more
1-800-Pack-Rat was a very bad experience for me. I had two large pods delivered from them to help in our move across town. We packed the pods up and had a day scheduled for pick up. Unfortunately, on that day, there was some kind of oversight and they only picked...Read more
Was promised a container on a certain day. They didnt show. Called. They stated tomorrow morning. This is already a problem but what can I do. Next day....no container. Call again. Sorry...it'll be later. Cancelled container. Will reverse the charges on my credit card....Read more
I didn't like
I called you guys to help me move. On the day of my move, I call a few times to ask where I would be getting my moving container. You tell me after 2pm my time, after waiting until 4:30pm. I called you again. Now you tell me, I will not be getting my container today (...Read more
Hickory Creek, Texas
Overcharged, no resolutions with customer service. What I was quoted was not available to customer service personnel. Told me "I must have told them I wanted their storage facility & that's why I was overcharged $30.00 a month." Never resolved & customer...Read more
I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst nightmare came about. The unit was 2 days late to drop off (which then interfered with closing on my house) then I had to load it up and not only is...Read more
I just want to start off by saying this is a very professional company and I have heard the same from others and also on multiple reviews online. I had looked into multiple moving companies for my long distance move. 1800packrat had very reasonable prices and the sales...Read more
I rented a storage bend that was delivered to my home, and I paid a monthly storage fee; I did this because I was rearranging to relocate. One day I came home and the bend was removed from my back side yard. I called the company and they said that my irate neighbor...Read more
1800 Pack Rat
I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved out of state and I got behind they would not work with me. I spoke to two managers and the second manager was beyond rude!
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