I paid for my unit thru the first of November, $251.00.....and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it....then had to pay another $70.00 for you to pic it up empty on October 13, 2016. I will receive no refund on my...Read more
I had movers come early on 8/25 a Thursday morning to load my H.H. goods into the pods of 1800 Pack Rat. So I scheduled 1800 Pack to drop off their pods Wednesday evening, they were almost 1 hour late, but no big deal. The movers came early Thursday morning as...Read more
Short Review on August 29, 2016
Absolutely awful! From payment scams, to pick up scams! "Joe" who answers calls, deals with the money aspect, is the most unprofessional, hotheaded, disrespectful punk Ive ever encountered. I will never again use packrat services again!!
What a ripoff - you should try PODs - I never should have changed to pack rat. They messed up both move request, charged me $107 to move the unit 8' - charged $110 for pick up and I missed my pick up date by 5 days and they said no credit or prorate. I have 2 friends...Read more
Terrible customer service. The manager of the billing department was extremely rude. I'm surprised he still has a job. He was nasty my entire phone conversation and was the complete opposite of professional. I will never use this company because of this guy. On a...Read more
Bound Brook, New Jersey
HORRIBLE! Stay away from this scam company! They will deliver your container late, so you'll lose a full day. They will want to charge you $50 for every sneeze. Need to schedule delivery or pick up on certain time? Pay extra $50. Need to re-schedule 24 hours in...Read more
worst experience ever with movers. i called just to check on pods and they never moved from my town. they were to be in nc by july 1st. their excuse was we had them in limbo. they now will have our stuff after paying for expediting for 14 days and we are living on...Read more
I didn't like
- Customer service was poor and liars
Worse people to deal with. They are a complete rip off. I would not use these people. They are liars on the phone and the service is very bad. They lie to you about the complete bill on the phone and trick you with additional charges. I would not use these people....Read more
My call to find out about their services ended up in an order. I told the rep that I would prefer to talk to my husband first before agreeing to the order. She said I would have no problem cancelling it if he was unhappy. After I got off the phone and began...Read more
They claim customer service is their main goal. Well let me tell you, the only one that gave any at all was the one that set it all up. After that everything was down hill. The guy that picked up the pod evidently didn't know how to put the partition in because our...Read more
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