Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Get a call 2 days before my container was to be delivered to be told it will be 6 days late! All they will compensate me is 600.00 dollars on a 4800 dollar move.

What a joke, they don't care about the customer one bit. They put my life in limbo for 6 more days and don't care. Use PODS much better company. My container sat in Massachusetts for 2 weeks before they started transport, they call it a delay.

Really in all that time they had no other containers heading west. Just a poor company that doesn't care once they get your money.

Product or Service Mentioned: 1800 Pack Rat Moving Service.

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

I didn't like: Refund policy.

Company wrote 0 public responses to the review from Feb 13.
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