1800 Pack Rat - Wanted me to pay for their mistake.
I had movers come early on 8/25 a Thursday morning to load my H.H. goods into the pods of 1800 Pack Rat.
So I scheduled 1800 Pack to drop off their pods Wednesday evening, they were almost 1 hour late, but no big deal. The movers came early Thursday morning as scheduled and filled the first pod and 1/2 of the second, but needed time for lunch. We all came back after a 45 minute lunch and the pods had been picked up and taken. I then called their service number and some big wig on the east coast (I'm in Phoenix) said the drivers had tried to call us and we wouldn't answer our cell phone.
The drivers had not and we have no record of their attempts on our phone history. Then we were told we could get the 1 pod brought back if we paid an additional money. They will never get any money from me again.
I had to move the last half of my H.H. goods myself into my neighbor's garage.
Reason of review: Poor customer service.
Location: Mesa, Arizona
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